Chatbots have become a common feature nowadays, so common that it's more simple than ever to create chatbots. However, not all chatbots identical and their capabilities will differ greatly from one model to the next. What is it that makes an artificial intelligence to be the top? Read on to discover the fundamental qualities that a chatbot must possess.

The best AI chatbots are useful for a reason.

A chatbot should always be created with a specific purpose in mind and that function should be at the core of its functions. Indeed, the top AI chatbots are often built to aid an organization and there are many ways for an AI chatbot to be of help, so let's review some of the scenarios.

Relieve Customer Service department

This is probably the most common usage case for AI chatbots as they've always been utilized for helping customers solve their problems online, and not to get to contact customer support.

One of the most frustrating things for customers is waiting for customer service regarding a minor issue. This software allows customers to solve their problems online. The customer can then concentrate on more complex issues, and the customer service staff can focus on solving them.

Help HR department.

Chatbots targeted at helping HR Departments are here to take care of the frequent questions collaborators have about HR questions, thereby reducing the burden on the HR team, leaving them free to focus on the human element of their role.

Typically, a chatbot for HR will be able to answer general HR queries, like the annual leave due to an employee for instance but it's not limited to. It can also be designed to be a fantastic onboarding tool, a channel for internal employee communication, and act as a means for team members to manage shared resources, such as scheduling a meeting space or serve as an organiser of social events, encouraging colleagues to share their hobbies or a coffee break together.

Supplement your Sales department

Chatbots can assist your sales team in two ways:

Qualifying leads will enable your Sales Representatives to concentrate on mature prospects who are at the lower end of the funnel. are ready to convert.

And even better, you can let potential customers go through the entire sales cycle without having to talk to a human!

The chatbot can also be described as a transactional chatbot. It responds to questions regarding the product a user is looking for, and assists him in the conversion process. It also allows customers to complete transactions via the chatbot. It is possible to suggest products that match. This could lead to an upsell.

The best AI chatbots have a particular purpose. This could mean freeing employees' time, increasing satisfaction, or improving customer interactions. They should help to make your customers and colleagues more comfortable, or else they are not much better than any website or application.

Technology used by the most effective AI chatbots

Chatbots of all kinds aren't the same, as we have already stated. This is especially applicable to the technology they use and the user experience they offer. Let's explore this further.

Conversational AI chatbots that make use of NLP technology

As we have discussed in an earlier article on the distinctions between different types of bots There is a huge distinction between buttons-based bots that are the most simple bots available as well as keywords-based bots. The most advanced bot, called artificial intelligence chatbot, is the most complicated.

This chatbot utilizes Natural Language Processing technology, that allows it to comprehend questions from users even if they are mispelled.

Integrations with platforms from third parties

It is evident that the best AI chatbots are able to connect to third-party applications for example, such as a CRM or HR platform and inventory management tools.

The bot is able to retrieve HR information in order to help an employee with a question or customer's history to assist clients with a specific query about his account or product availability for a sales chatbot. This last example shows that a salesbot must have access to inventory details in order to succeed.

Imagine that you run an Shopify website and that a user is looking for the size 10 red dress. The chatbot is connected to the database of your inventory and understands the various categories you have for your products and stock levels. The chatbot then informs the user about the options available in one quick conversation.

Available on multiple channels

People expect instant information. To achieve this, your chatbot should be easily accessible across various communication channels and platforms, including social media. Your platform must allow your bot to seamlessly communicate across all digital channels. It must also be able to store details and context for seamless interactions. In the best case scenario the bot must be able to relay this information on to a live agent if required.

Live agent to an agent

Like everything else technological technology, even the artificial intelligence chatbot have their limits which means that the bot isn't able to respond to the user's query.

It must be able make calls back to an agent on the human side if needed. To ensure that the escalation process can be as smooth as possible, the bot must be able to pass on any conversation history and other important information to ensure that the user does not get even more frustrated by needing to repeat his actions.

Best AI chatbots' design

Although designs aren't endless when it comes to AI Bot Chat however, you should not overlook this element. A simple design with a simple interface can make your chatbot more appealing to use.

Now, you now have an idea of the different factors that determine the top AI chatbots that are available on the market. It is important to keep these in mind when creating your own chatbot.

Our ebook outlines the key steps for successfully implementing your AI chatbot project from the planning phase through to the operational implementation.